If you have a Bigkoko Gift Account, view your order by signing in to gift.bigkokogroup.com with your Email Address and Password. Then press “My Orders” under My Account to view your Order History.

You can buy Bigkoko Gift Cards online at gifts.bigkokogroup.com . You can also buy them at participating Retail outlets/locations.

Three options are available for your pick. E-gift cards, Custom gift cards and shop specific gift cards. E-gift & custom gift cards are delivered via email. Shop specific gift cards are physical gift cards you can use at participating/selected vendors.

You can purchase Gift Cards using Mobile money (if you are in Rwanda), Visa, American Express, Swish, Google pay or Discover credit/debit cards (if you are outside East Africa). You can also purchase Bigkoko Gift Cards online with PayPal, Venmo, or Click to Pay at checkout. Regardless of payment method, we strive to complete your purchase.
Please note: Bigkoko cannot accept cash payment methods for custom & e-gift cards.

The funds on both Physical and e-Gift Cards never expire. However, your Gift Cards may have an expiration date listed to facilitate transactions.

The “Valid Through” Date indicated on the back of your Physical Gift Card or displayed on your e-Gift Card is not actually an expiration date. It is intended primarily for fraud protection purposes and permits your Gift Card to be used for ordering online or by phone

You can use Bigkoko issued Gift Cards anywhere “Bigkoko Gift Card Accepted Here” signage is displayed. Shops, supermarkets, pump station, hotels, restaurants etc and online on our Market Place. And you can it to make purchases up to the amount on the gift card.

Many Bigkoko issued Gift Cards are activated upon purchase and ready to use. However, if yours requires activation, you will typically receive an email together with the Gift Card number, instructions and a toll-free phone number.